Electronic Banking Specialist I
Electronic Banking Specialist I
Job Description
| Department: Electronic Banking | Position Type: Full-Time, Non-Exempt |
| Compensation Range: Starting $19.00 – $21.00 per hour | Reports To: Customer Relations Officer |
POSITION SUMMARY
This position serves both internal and external customers and every effort should be made to do so whenever the opportunity presents itself.
This position does not involve direct day to day supervision of employees.
Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized.
The primary purpose of this position is to assist customers with questions related to Electronic Banking via the telephone or in-person. This role may help monitor reports and will also do filing for the department. This position involves ensuring high levels of customer satisfaction by optimizing the department’s performance.
SKILLS & ABILITIES
- High level of customer service orientation
- Strong verbal and written communication skills
- Proficient with technology
- Strong analytical and problem-solving abilities
- Ability to work under pressure with multiple interruptions
- Ability to troubleshoot issues and errors, and exercise resourcefulness
- Assist customers over the telephone with electronic and deposit account related inquiries
- Have knowledge of the various electronic banking services offered, including how each works, and their capabilities and benefits
- Pull, review and follow procedures for various reports in the Electronic Banking Department
- Promote the bank’s culture, and goals and objectives set forth by FNBB management
- Assist with training new hires per the direction of the direct manager and/or Electronic Banking Specialist III
- Assist with testing, training and implementation of new products and services
- Ensure backups for the position are properly and thoroughly trained
- Attend required staff meetings
- Follow security procedures
- Support a diverse and inclusive culture
- Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management
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First National Bank Bemidji is an Equal Employment Opportunity (“EEO”) and Affirmative Action (“AA”) employer of women, minorities, individuals with disabilities and veterans.
It is the policy of First National Bank Bemidji to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, First National Bank Bemidji will provide reasonable accommodations for qualified individuals with disabilities.
First National Bank of Bemidji has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and First National Bank of Bemidji reserves the right to change this job description and/or assign tasks for the employee to perform, as First National Bank of Bemidji may deem appropriate.
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