Switchboard Receptionist

Switchboard Receptionist
Department: Operations
Reports to: Customer Relations Officer
Status: Full-Time, Non-Exempt

POSITION SUMMARY
This position serves primarily external customers; however, responsibilities also include serving internal customers whenever the opportunity presents itself.
This position does not involve direct day to day supervision of employees.
Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized.
The purpose of this position is to ensure customer calls are being routed to the proper person or department in a pleasant and timely manner.
 
SKILLS & ABILITIES

• Communication skills: Speaks clearly; is professional and listens patiently and attentively
• Attention to detail: Demonstrates efficiencies to achieve thoroughness and accuracy in work produced
• Time management: Ability to prioritize tasks on what’s most important with constant interruptions, while exercising good judgement
• Teamwork: Ability to tactfully deal with internal and external customers while building positive interactions and demonstrating a high degree of courtesy and helpfulness
• Basic understanding of computers and Microsoft Office applications

• Answer and transfer external and internal telephone calls to appropriate departments and/or individuals
• Ensure requested documents are mailed out per request
• Complete Verification of Deposit for Social Security Administration/ Supplemental Security Income
• Check in loan coupon books with order log, advise retail loan if payments are different
• Enter all loan denial addendas on the system
• Preform check-back for scanning
• Ensure backups for the position are properly and thoroughly trained
• Other duties as assigned by management
• Attend required staff meetings
• Follow security procedures
• Support a diverse and inclusive culture
• Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management

• Education: High school diploma or equivalent required
• Experience: Previous phone and customer service experience are preferred

• Manual dexterity for repetitive use of computers, calculators, and telephones
• Sit for extended periods of time
• Primary work environment for this position is that of a typical office setting

• 8:00am – 5:00pm, Monday through Friday
• This position is not eligible for hybrid work
• It is expected that work be completed, therefore additional hours may be required in order to accomplish certain tasks
• Time cards are required and any time over 40 hours will be paid at the rate of time-and-one-half

• Health and Dental Insurance (partially employer paid)
  • HSA (employer contributions)
• Vision Insurance
• Medical & Dependent Care FSA
• Employer paid Life and Long-term Disability Insurance
• Optional Life Insurance
• Short-term Disability
• AFLAC
• Employee Stock Ownership Plan (“ESOP”)
• Profit Sharing
• Paid Parental Leave
• Paid Time-Off (“PTO”)
• Paid Holidays
• Employee Assistance Program (“EAP”)
• Clothing Reimbursements
• Additional in-house products